Last Modified: October 19, 2017
This policy applies to any users of the services of ZenSpace or its affiliates anywhere in the world, and to anyone else who contacts ZenSpace or otherwise submits information to ZenSpace, unless noted below. This includes those who use ZenSpace or its affiliates' services to:
If you live in the United States, the data controller for the information you provide or that is collected by ZenSpace or its affiliates is ZenSpace, Inc., 3103 Lismore Court, San Jose, CA 95135.
ZenSpace collects the following categories of information:
This includes information submitted when you:
Depending on the ZenSpace services that you use, and your app settings or device permissions, ZenSpace may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged, time occupied, and other related transaction details. Additionally, if someone uses your promotion code, we may associate your name with that person.
We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services.
We enable users to call or text each other through the ZenSpace app. To provide this service, ZenSpace receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the text messages. ZenSpace may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, and for analytics.
If you permit the ZenSpace app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this policy or at the time of consent or collection. If you permit the ZenSpace app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location, and number of attendees.
These may include:
ZenSpace may combine the information collected from these sources with other information in its possession.
ZenSpace collects and uses information to enable reliable and convenient meeting room occupancy services. We also use the information we collect:
ZenSpace does not sell or share your personal information to third parties for third party direct marketing purposes.
ZenSpace uses the information it collects for purposes including:
ZenSpace uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
ZenSpace uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
ZenSpace uses the information we collect to enable communications between our users.
ZenSpace may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. ZenSpace may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. ZenSpace may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
We may use the information we collect to investigate or address claims or disputes relating to your use of ZenSpace's services, or as otherwise allowed by applicable law.
Some of ZenSpace’s products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, or for legal reasons or in the event of a dispute.
ZenSpace may share the information we collect:
This includes sharing your information with:
We love hearing from our users -- including through public forums such as ZenSpace blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
If you use a profile associated with another party we may share your booking information with the owner of that profile. This occurs, for example, if you are:
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, ZenSpace may process or store information in the United States on behalf of its international subsidiaries and affiliates.
ZenSpace may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. For example, ZenSpace may provide information to such parties to help facilitate insurance coverage, to conduct surveys on our behalf, and to process payments for our services.
ZenSpace may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.
ZenSpace may share your information other than as described in this policy if we notify you and you consent to the sharing.
ZenSpace retains your information while your account remains active, unless you request deletion of your information or account. In some cases, we may retain certain information about you as required by law or other purposes as described in this section even if you delete your account.
ZenSpace retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, ZenSpace deletes or anonymizes your information upon request.
Subject to applicable law, ZenSpace may retain information after account deletion:
ZenSpace provides a means for you to see and control the information that ZenSpace collects, including through:
The Privacy Settings menu in the ZenSpace app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from ZenSpace. Users can also delete their ZenSpace account from the Privacy Settings menu.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the ZenSpace app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the ZenSpace app seeks before you first use the app, and your use of the app constitutes your consent.
After every booking, ZenSpace providers and users are able to rate each other, as well as give feedback on how the booking went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both ZenSpace providers and users. Your user rating is available in the main menu of the ZenSpace rider app. Your ZenSpace provider rating is available in the Ratings tab of the ZenSpace Partner app.
Accessing and Correcting Your Information
You can edit the name, phone number and email address associated with your account through the Settings menu in ZenSpace’s apps. You can also look up your trips, orders and deliveries history in the ZenSpace apps. You may also request access to, correction of, or a copy of your information by contacting ZenSpace.
You may opt out of receiving promotional emails from ZenSpace. You may also opt out of receiving emails and other messages from ZenSpace by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your bookings or information about your account.
We may occasionally update this policy. If you use our services after an update, you consent to the updated policy. If we make significant changes, we will notify you of the changes through the ZenSpace apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.