Terms of Service
Effective date: April 1, 2026
These are plain-English summaries. The full master services agreement is available on request.
01Acceptance
By using the service you agree to these terms.
02The service
ZenSpace provides a software platform for booking, payments, access, and operations of physical spaces, plus the ZenAI agent suite that runs on top.
03Account and customer responsibilities
You agree to provide accurate account information, keep credentials secure, and use the service only for lawful purposes.
04Subscription, billing, and renewal
Monthly or annual billing. Subscriptions auto-renew at the end of each term unless cancelled. Non-payment may result in suspension after a 14-day grace period.
05Hardware and one-time fees
Hardware (smart locks, sensors, gateways, displays) and deployment services are quoted per property and billed separately from the platform license.
06Acceptable use
No illegal activity, no abusive behavior, no attempts to reverse-engineer or circumvent the platform's security or licensing.
07Data ownership
You own your data. ZenSpace owns the platform, including all software, models, and derived telemetry that is not personally identifiable customer data.
08Intellectual property
ZenSpace, ZenCore, ZenEdge, and ZenAI are trademarks of ZenSpace, Inc. All rights reserved.
09Confidentiality
Both parties agree to protect each other's confidential information using reasonable commercial measures.
10Warranties and disclaimers
The service is provided "as is" with commercially reasonable best efforts. No express warranties beyond those granted in writing.
11Limitation of liability
Total liability is capped at the fees paid by the customer in the trailing 12-month period.
12Termination
Either party may terminate for cause or convenience with the notice period stated in your order form. We provide a data-export window of at least 30 days post-termination.
13Governing law
These terms are governed by the laws of the State of Hawaii, USA.
14Changes to these terms
Material changes will be notified at least 30 days in advance.
15Contact
ZenSpace, Inc. · Honolulu, Hawaii · © 2026